Click-Aircon website policy information.
Warranty periods and conditions differ by brand and model. The exact manufacturer or supplier warranty must be shown on the relevant product page where supplied.
Where a manufacturer or supplier provides separate general and compressor warranty periods, these should be displayed separately.
Product warranty and installation workmanship warranty are separate matters. Where installation is performed by an independent installer, the installer is responsible for the workmanship terms agreed with the customer.
Product warranty may depend on correct installation by a suitably qualified installer and compliance with manufacturer requirements. Customers should follow the applicable installation and registration conditions for the product.
Where a manufacturer or supplier requires registration, the product page or post-purchase communication should explain the process once those requirements are supplied.
The final policy should state the actual manufacturer or supplier exclusions, which may include incorrect installation, misuse, unauthorised alterations or failure to follow required maintenance. Unsupported exclusions must not be invented.
Customers should retain proof of purchase and provide the product, model/serial information and details of the issue. Click-Aircon should facilitate the seller-side process while following the applicable manufacturer/supplier terms.
