FAQs

Use the Room Size Calculator for an indicative recommendation based on the information entered. Unusual, open-plan or high-heat-load spaces should be confirmed by a professional before purchase.

BTU is the cooling/heating capacity of the unit. The correct size depends on the room and heat load, not only the floor area.

Warranty periods and conditions differ by brand and model. The exact manufacturer or supplier warranty will be displayed per product once supplied.

Many split air conditioners provide both heating and cooling. Each product page will state Cooling Only or Heating & Cooling based on the supplier data.

Yes. Unit-only purchases are supported. Installation is optional.

Use Find an Installer or submit an installation request. Suitable installers can be shown by service area or the request can be routed to an appropriate approved installer.

The exact standard installation inclusions still need final confirmation with the installer network before publication. Non-standard work may cost extra.

Delivery is intended nationally where courier coverage allows. Final rates and exact delivery timeframes must be confirmed against the courier/freight agreement before launch.

An inverter air conditioner varies compressor speed as it maintains temperature. Final product pages will clearly show whether each model is inverter or non-inverter.

Out-of-stock products should be marked clearly and excluded from the calculator’s primary recommendations.

All product orders are paid by EFT. After checkout, you will receive the banking details and your unique payment reference. Your invoice is issued after the payment has been verified.

Returns, exchanges and defective goods are handled according to the published Returns & Refunds Policy and applicable South African consumer law.

The target is South Africa nationwide where courier and freight coverage allows. Remote areas may require a surcharge, depot collection or manual freight quote.

Search by province, city or town, suburb, postcode or service area. Where multiple installers are available, customers can compare profiles or request matching.