Customer Help
Questions before you buy?
Use these answers as a starting point. Operational details that are still outstanding are clearly marked rather than guessed.
Contact UsUse the Room Size Calculator for an indicative recommendation based on the room information you enter. Unusual, open-plan or high-heat-load spaces should be confirmed by a professional before purchase.
BTU describes the cooling/heating capacity of the unit. Common domestic sizes include 9,000, 12,000, 18,000 and 24,000 BTU. The correct size depends on the room and heat load.
An inverter air conditioner varies compressor speed to maintain temperature efficiently and smoothly. Final product pages will clearly state the compressor type for each verified model.
Yes. Unit-only purchases must be available. Installation is optional and arranged separately.
Use Find an Installer or Request Installation. Suitable approved installers can be matched by service area once the final network is supplied.
The intention is to deliver throughout South Africa where courier/freight coverage allows. Final charges and delivery-time promises are still to be confirmed.
Warranty periods and conditions differ by brand and model. The exact manufacturer/supplier warranty will be shown once verified warranty documents are supplied.
Secure online card/EFT options are intended. PayFast is the preferred starting option, but the final merchant account and available methods are still to be confirmed.
Returns and exchanges will follow the final published Returns & Refunds Policy and applicable South African consumer requirements. The final policy still requires approval.
Out-of-stock products should be clearly marked and excluded from the calculator’s primary recommendations. Final stock data will come from the product catalogue/backend.